We collect information you provide directly, information generated automatically through your use of our services, and information from third-party sources.

We use the information we collect for the following purposes:

• To provide, operate, and maintain the TamamPOS platform and related services
• To process transactions and send billing-related communications
• To provide customer support and respond to inquiries
• To send product updates, security alerts, and administrative messages
• To analyze usage trends and improve platform performance
• To comply with legal obligations, including ZATCA e-invoicing requirements in Saudi Arabia
• To detect, prevent, and address fraud or security issues
• To personalize your experience and deliver relevant content

We do not sell, trade, or rent your personal information to third parties. We may share your data in the following limited circumstances:

• Service Providers: Trusted vendors who assist in delivering our services (hosting, payment processing, analytics), bound by confidentiality agreements.
• Legal Requirements: When required by law, court order, or governmental authority — including ZATCA regulatory compliance in Saudi Arabia.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, with prior notice to you.
• With Your Consent: In any other circumstances where you have explicitly authorized us to share your information.

We implement industry-standard security measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

• End-to-end encryption for data in transit (TLS 1.2+)
• AES-256 encryption for data at rest
• Regular automated backups with secure cloud storage
• Role-based access controls limiting employee data access
• Continuous security monitoring and vulnerability scanning

We use cookies and similar tracking technologies to enhance your experience on our platform.

You can manage or disable cookies through your browser settings at any time. Note that disabling essential cookies may affect platform functionality.

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal retention requirements.
• Portability: Request your data in a structured, machine-readable format.
• Objection: Object to the processing of your data for marketing purposes.
• Restriction: Request that we restrict processing of your data in certain circumstances.

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

• Account data: Retained for the duration of your subscription plus 3 years after account closure.
• Transaction & invoicing data: Retained for a minimum of 7 years to comply with tax regulations (including ZATCA requirements).
• Support communications: Retained for 2 years after ticket resolution.
• Analytics data: Aggregated and anonymized after 26 months.

TamamPOS is a business software platform intended for adults and organizations. We do not knowingly collect personal information from individuals under the age of 18.

If you believe a minor has provided us with personal information, please contact us immediately at support@tamampos.com and we will take prompt action to delete such information.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Send an email notification to registered account holders
• Display a prominent notice within the TamamPOS platform

Your continued use of our services after the effective date of any changes constitutes your acceptance of the updated policy.